Nuldam Jumbo Macarons – Korean Dessert Gift Pack, Individually Wrapped, 4 Count. 3 Flavor

Order Processing Time

All orders are prepared within 2 business days after order confirmation.

Delays may occur during public holidays.

Tracking information will be provided once the order is dispatched.

Shipping Method & Delivery Time

Orders are shipped via local delivery partners.

Delivery is generally completed within 7 days from dispatch, depending on operational conditions.

Shipping Area

We ship nationwide within Singapore.

There are no restricted delivery zones at this time.

Shipping Fees

Shipping fees are calculated at checkout.

Discounted or free shipping may apply depending on promotions or order value.

Cold Chain & Frozen Product Policy (Mandatory)

Our products are frozen and perishable.

To maintain product quality and safety, face-to-face delivery is the standard method.

If the recipient is unavailable at the time of delivery, the package may be left at the door.

In such cases, thawing may occur, and customers are advised to take extra caution.

For product safety, we strongly recommend:

• Retrieving the package immediately upon delivery

• Placing the products directly into a freezer after receipt

We are not responsible for quality degradation caused by delayed retrieval after delivery.

Delivery Completion & Responsibility

Carrier-confirmed delivery is considered completed delivery.

Once delivered, frozen products cannot be reshipped due to hygiene and safety regulations.

Damaged or Defective Items

If products arrive damaged or defective, customers may request a refund or replacement.

Returned shipments of frozen items are not accepted.

Defective products must be disposed of by the customer.

To request support, please contact us via email and include clear photos of the issue:

📩 global@joinandjoin.com

Incorrect Address & Failed Delivery

Customers are responsible for providing accurate delivery information.

Additional delivery fees may apply if re-delivery is required due to incorrect or incomplete address details.